Cancellation & Refund Policy

• You can cancel any time; cancellation takes effect at the end of the period you have paid for.
• If you live in the EU, you have a 14-day right of withdrawal, but it ends early if you asked for immediate access and confirmed that you understood this at checkout.
• We do not give partial refunds for unused time, except where the law requires.
• Deleting your account cancels your subscription immediately, without a refund of unused time.

Open the Membership page while signed in and choose to cancel. Your plan stays active until the end of the current paid period and then ends; no further payments are taken. If you cannot access your account, email [contactEmail — set in Administration] from the address on your account.

If you are a consumer living in the European Union, you normally have the right to withdraw from a contract made online within 14 days of the day the contract was made, without giving a reason (Directive 2011/83/EU on consumer rights).

A FootballPlazza membership gives you access to digital content straight away. At checkout we ask you to:

• expressly agree that your access starts immediately, before the 14-day period ends, and
• acknowledge that you lose your right of withdrawal once access starts.

If you give this consent and acknowledgement, and we confirm them to you (for example in your order confirmation), your right of withdrawal ends when your access begins, as Article 16(m) of Directive 2011/83/EU allows. You can still cancel at any time so that the subscription does not renew.

If we did not ask for, or you did not give, this consent and acknowledgement, you keep the full 14-day right of withdrawal and we will refund you in full if you withdraw in time.

Where the law treats your membership as a service rather than digital content and you asked for it to start during the withdrawal period, you may still withdraw within the 14 days; we then refund what you paid minus a proportionate amount for the days you had access.

To withdraw, send a clear statement before the 14 days end to [contactEmail — set in Administration], or by post to Tech Improvement Inc, [address — set in Administration], United States. You may use this model form, but you do not have to:

• To: Tech Improvement Inc, [address — set in Administration], [contactEmail — set in Administration]
• I hereby give notice that I withdraw from my contract for the following digital content or service: FootballPlazza membership (plan: …)
• Ordered on: …
• Name and email address of the account holder: …
• Date: …

We will refund any amount due without undue delay and no later than 14 days after we receive your notice, using the same payment method you used, unless you agree otherwise. You will not be charged any fee for the refund.

Apart from the cases above, we do not refund the unused part of a billing period when you cancel, downgrade or stop using FootballPlazza. Your plan simply continues until the end of the period you paid for.

This does not affect your legal rights if a membership is not supplied or is not as described. In those cases you may be entitled, for example, to have the problem fixed, to a price reduction or to end the contract and receive a refund. Contact us at [contactEmail — set in Administration].

If you delete your account, your subscription is cancelled immediately and your paid access ends at once. Unused time is not refunded, unless the law requires otherwise (for example, if you are still within an unwaived 14-day withdrawal period). If you only want to stop paying, cancel your membership instead and keep your account until the end of the period.

Invoices and payment records are kept by Stripe as tax and accounting law requires. See the Privacy Policy.

If we close FootballPlazza, stop offering your plan, or close your account when you have not broken our terms, we refund the unused part of any prepaid period. If we close an account because of a serious breach of the Terms of Service or the Acceptable Use Policy, no refund is due unless the law requires one.

If something looks wrong with a charge, please contact us at [contactEmail — set in Administration] before contacting your bank. We will look into it and correct genuine mistakes promptly.